Frequently asked questions

Add the products you like to your quote list, or message us on WhatsApp with the product, a rough quantity and your budget. We confirm the branding details, then send a formal quotation.

No. Website prices are indicative prices per piece. Your quotation confirms the final price, together with any setup or delivery charges and how long the quotation is valid.

Minimums depend on the product and the branding method. Tell us what you are planning and we will confirm the minimum before you commit.

Usually, yes. The site shows a selection of what we can supply, so describe what you need and we will look for it.

Contact us as soon as possible. Because products are made to your specifications, changes or cancellation may not be possible once production has started. Any charge for an agreed cancellation reflects costs already incurred, and we explain the calculation before refunding any remaining amount.

Most products can carry your logo. Each product page shows the branding methods that suit it, and we will recommend the one that works best on the material. See Printing Methods to compare them.

Vector files (AI, EPS, SVG or PDF) work best. PNG or JPG is fine to start with, and we check every file before production.

Yes. You approve a digital artwork mock-up of every branding position before anything is produced.

Our layout service places your supplied logo or design on the product. Original design work, redrawing artwork and proofreading are not included unless your quotation says so, so please check the mock-up carefully before you approve it.

Send us Pantone references if you have them and agree any essential colours in writing. Laser engraving and debossing carry no ink, so their colour comes from the material itself.

Bulk orders require a 50% deposit before production starts, with the balance due before dispatch. Available payment methods and deadlines are shown on your quotation or invoice.

Timing depends on the product, the quantity and how quickly the artwork is approved. We confirm a delivery date with your quotation before you commit.

Tell us your date when you ask for a quotation. We will confirm whether it can be met and whether any extra production or freight charges apply.

Your quotation includes delivery to one address in Malaysia.

Contact us within 7 days of delivery about any transport or product issue and we will respond promptly to put it right. Please include your order number and photos where you can.

Customised products made as agreed cannot be returned for a change of mind. This does not affect your rights for faulty or incorrectly supplied goods. See our Returns and Refunds Policy.