Privacy policy

Last updated: 20 October 2026

Ethergifts operates this website and store, including its content, features, tools, products and services (the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how Ethergifts collects, uses and discloses personal information when you visit our website, use the Services, place an order or communicate with us. If this policy conflicts with our Terms of Service, this policy governs the collection, processing and disclosure of personal information.

Please read this policy carefully to understand our privacy practices.

Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you. It does not include genuinely anonymous or de-identified information that cannot reasonably be linked to an individual.

Depending on how you interact with the Services and what applicable law permits or requires, we may collect or process:

Contact and delivery information: Your name, contact details, and billing and delivery information.
Payment information: Payment method, transaction details, payment confirmations and financial information required to process payments.
Account information: Login credentials, preferences and account settings.
Order and transaction information: Products you view, save, enquire about, order, return, exchange or cancel, and your transaction history.
Communications: Information you provide when contacting Ethergifts, including through our enquiry form, email or WhatsApp.
Device and technical information: Device, browser and network information, IP addresses and other identifiers.
Usage information: How and when you access, navigate and interact with the Services.

We may also draw inferences from this information where permitted by applicable law.

How We Collect Personal Information

We may collect information:

Directly from you, when you use the Services, create an account, send an enquiry, place an order or communicate with Ethergifts.
Automatically, through your device, cookies and similar technologies when you interact with the Services.
From service providers, when they collect or process information on our behalf.
From business partners and other third parties, where permitted by applicable law.

How We Use Personal Information

Providing and Improving the Services

We use information to prepare quotes and artwork mock-ups, process payments, fulfil orders, manage accounts, arrange delivery, handle returns and exchanges, provide support and send service-related updates. We may also use it to remember preferences, recommend relevant products and improve your experience.

Marketing and Advertising

We may use information to send promotional communications and display relevant advertisements on our website and other platforms, subject to applicable law. Advertising may be informed by orders, browsing activity and other interactions with the Services.

Security and Fraud Prevention

We use information to authenticate accounts, protect transactions, secure the Services and detect, investigate or address suspected fraud, misuse and unlawful activity. Please keep your account credentials confidential.

Communication

We use information to respond to enquiries, provide assistance and manage our relationship with you.

Legal and Regulatory Purposes

We may use information to comply with legal obligations, respond to valid legal requests, resolve disputes, enforce our terms and protect our rights and the rights of others.

How We Share Personal Information

Where appropriate and permitted by law, we may disclose information:

To Shopify and service providers supporting website hosting, payment processing, analytics, customer support, data storage, order fulfilment and delivery.
To marketing and advertising partners that help us promote our products and provide relevant advertising. This may include Shopify-supported advertising based on activity across different merchants and websites. These partners process information under their own privacy policies. Depending on your location, you may have the right to opt out of certain sharing or targeted advertising.
At your request or with your consent, including for delivery, social media features or third-party account integrations.
To affiliates or members of our corporate group, where applicable.
For business or legal purposes, including a merger, restructuring or insolvency, compliance with legal obligations, enforcement of our policies or protection of the Services and the rights of others.

Our Relationship with Shopify

Shopify hosts the Services and processes information about your access and use to operate and improve them. Information submitted through our store may be shared with Shopify and service providers located outside Malaysia.

We also use certain enhanced Shopify features that may draw on information from your interactions with our store, other merchants and Shopify. For these purposes, Shopify is responsible for the processing it undertakes, including responding to relevant privacy-rights requests.

For more information, please review the Shopify Consumer Privacy Policy. You can also visit the Shopify Privacy Portal to learn about available choices and submit requests relating to Shopify's processing.

Third-Party Websites

The Services may link to websites or platforms operated by third parties. Their privacy practices are governed by their own policies, which we encourage you to review.

Ethergifts does not control those websites and is not responsible for their privacy practices, security or content. A link does not, by itself, imply endorsement. Information you share publicly, including on social media, may be visible to others.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from individuals below the age of majority in their jurisdiction.

If you believe a child has provided personal information to Ethergifts, please contact Ethergifts through our website's Contact page to request deletion.

As of the date of this policy, we do not have actual knowledge that we sell or share personal information of individuals under 16, as those terms are defined by applicable law.

Security and Retention

No security measure or transmission method is completely secure. Please avoid sending sensitive or confidential information through unsecured channels.

We retain personal information for as long as needed for the purposes described in this policy, including maintaining accounts, providing the Services, meeting legal obligations, resolving disputes and enforcing agreements. Retention periods vary according to the information and circumstances involved.

Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to information we hold about you.
Request deletion of your personal information.
Request correction of inaccurate information.
Obtain a copy of your information or request its transfer, where applicable.
Opt out of certain targeted advertising, sale or sharing of personal information, where applicable.
Unsubscribe from promotional communications using the option provided in those communications.

Unsubscribing from marketing does not prevent us from sending necessary service messages, such as order or account updates.

To exercise your rights, use the options available through the Services or contact Ethergifts through our website's Contact page. Requests concerning information processed independently by Shopify can be submitted through the Shopify Privacy Portal.

These rights may be subject to legal conditions and exceptions. We may need to verify your identity before responding. Where permitted, you may appoint an authorised agent; we may request evidence of that authority and direct identity verification.

We will not discriminate against you for exercising applicable privacy rights and will respond within the time required by law.

Privacy Complaints

If you have a concern about our handling of your personal information, please contact Ethergifts through our website's Contact page.

Depending on your location, you may also have the right to appeal a decision by contacting Ethergifts or to lodge a complaint with your local data protection authority.

International Transfers

Your information may be transferred, stored or processed outside Malaysia or your country of residence.

For transfers from the European Economic Area or the United Kingdom, we rely on recognised safeguards, such as applicable standard contractual clauses, unless the destination is recognised as providing adequate protection.

Changes to This Policy

We may update this policy to reflect changes in our practices or operational, legal or regulatory requirements. We will publish the revised policy on this website, update the date above and provide additional notice where required by law.

Contact Ethergifts

For questions about this Privacy Policy, privacy concerns or requests relating to your personal information, please contact Ethergifts through the Contact page on our website or email sales@ethergifts.com.my.