Refund policy

Returns & Refunds Policy

Ethergifts provides custom corporate gifts and branded merchandise tailored to your requirements. Please review the following information before placing your order.

Customised Products

We do not accept returns or exchanges for a change of mind on customised products supplied as agreed. This includes situations where you no longer need the goods, your event is cancelled, or your preferences change.

This does not affect your legal rights regarding faulty or incorrectly supplied goods.

Artwork Approval

Please carefully review the final artwork mock-up before approving production, including spelling, logos, layout, print placement, dimensions, image resolution and fine details.

Unless expressly agreed otherwise, our layout service does not include proofreading. To the extent permitted by applicable law, complimentary replacements or refunds will generally not be provided where we have accurately reproduced an error contained in customer-supplied and approved artwork.

Artwork approval does not exclude our responsibility for production errors, departures from agreed specifications, or any rights that cannot legally be excluded.

Product Colours

Website images and artwork mock-ups are for visual reference. Colours may vary due to photography, lighting, screen settings and printing materials.

This does not excuse a material difference from an agreed product description or colour specification.

Faulty or Incorrect Products

If your order arrives damaged, faulty or different from the agreed specifications, please contact us through our Contact page as soon as reasonably possible.

Please provide your order number or other proof of purchase, a description of the issue and, where possible, clear photographs. We may need to inspect the goods to assess the issue.

Depending on the nature and severity of the issue, we will provide a repair, remake, replacement, refund or other appropriate remedy in accordance with applicable law. Any other legal rights you may have, including compensation where applicable, remain unaffected.

Returns & Refunds

Please contact us before returning goods so we can provide suitable return instructions. Original packaging is helpful but is not required for a valid faulty-goods claim.

Where a fault is confirmed, we will reimburse reasonable return shipping costs within Malaysia. Refunds will be issued to the original payment method unless otherwise agreed.

Your Statutory Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies available under applicable Malaysian law that cannot lawfully be excluded.

Contact

For questions about returns or refunds, please contact Ethergifts through our Contact page or email sales@ethergifts.com.my.